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Shopping Guide

Method of Payment

We accept credit card and PayPal settlement.

Available credit cards:
VISA, MasterCard
*The settlement process will be executed immediately when ordering for reserved items.

Shipping Charges & Fees

Products will be shipped by DHL or EMS.
Countries and rate of shipment are as follows.

Area Country Shipping Rates
America Canada $28
United States of America $28
Asia China $18
South Korea $18
HongKong $18
Taiwan $18
Singapore $18
EU United Kingdom $28
Germany $28
France $28
Italy $28
Spain $28
Netherlands $28
Sweden $28
Belgium $28
Portugal $28
Swiss $28
Luxembourg $28
Denmark $28
Ireland $28
Greece $28
Austria $28
Finland $28
Other Russia $28
Australia $28

PLEASE NOTE THAT THE DELIVERY CHARGES DO NOT INCLUDE IMPORT COSTS THAT MAY BE DUE WHEN THE PACKAGE REACHES THE COUNTRY OF DESTINATION.

Delivery time

During usual period, shipment will be made by EMS within 3 business days after receivable of the order.

Cancellation or Exchanges

Cancellation after order confirmed and change in contents of order cannot be received.

Returns and Exchanges

Returns and Exchanges of products shall be applied mutatis mutandis to the provisions of the following rules.

1. Returns and Exchanges of Defected products.

If there are defects or failures in the item purchased, the defective part will be checked and respond with the exchange or refund.

<Procedure>

  • Please contact customer support (customer@leinwande.com) within seven days of receiving the products.
  • Please note that returning of the products after 8 days will not be accepted.
  • Refund will be made in case the same item is out of stock.

※ Not accepting returns and exchanges for the products purchased through other sites, please contact the dealer of the purchased.


2. Returns and Exchanges of Non-defective products

Please note that we do not accept any returns and exchanges due to customer's convenience.

Contact Us

Inquiries about products are received by e-mail.
Please inquire from the following formatted mail.

Inquiries are here